$24.95

BlackBerry Ticket Client for Kayako SupportSuite / eSupport

Current Version: 1.0.6
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Our BlackBerry Ticket Client for Kayako (in the same way as the official Kayako Mobile application for Windows Mobile works) allows you to synchronise a snapshot of your Help Desk's tickets onto your BlackBerry device over the air (via Carrier Data Network, BlackBerry Enterprise Server (BES), BlackBerry Internet Service (BIS) or Wireless (WiFi)). You can then go into any ticket you like and, if required, post a reply to that ticket, add notes, add billing entries, etc. Once you have replied to a batch of tickets, you can synchronise again and all changes will be posted to the Help Desk.

Features

  • Connect via Carrier Data Network, BlackBerry Enterprise Server (BES), BlackBerry Internet Service (BIS) or Wireless (WiFi).
  • Supports touch devices such as the Storm.
  • Connect to multiple Kayako Help Desks.
  • Work offline and then synchronise when an internet connection is available.
  • Delete / change anything you have not synchronised.
  • Check for new tickets in the background with alerts.
  • View the entire history of a ticket.
  • Reply to tickets (including changing properties on reply).
  • Insert predefined replies.
  • Change ticket properties.
  • Add notes to tickets.
  • Add billing entries to tickets.
  • Create new tickets on behalf of clients.
  • Spell check any typed text.
  • Filter tickets by status and department.
  • Sort tickets by Due Date, Creation Date, Last Activity, Status, Priority, Department, Creator Name, Last Replier and Flag Type.
  • Automatically synchronise on startup.

Screenshots

Create New Account Settings Select Account View Ticket List Filter Tickets Sort Tickets View Ticket Reply to Ticket Predefined Replies Spell Checking Add Note Billing Entries Add Billing Entry Change Ticket Properties Create New Ticket Sync Required Exit When Sync is Required

Requirements

  • A BlackBerry running Operating System version 4.2.1 or above including the Touch line.
  • Kayako eSupport or SupportSuite version 3.xx.xx.

Latest Version Changes

Version 1.0.6 released on the 26/03/2010 :-
  • Implemented new licensing system. This connects to our licensing server to confirm licences on activation and when you install an updated version. The main advantage of this is you can now revoke licences for instant activation on a new device.
  • Replaced internal parser used to parse tickets once they are downloaded to the device. This should speed up loading for larger help desks.
  • Replaced logo with one that better suited the application's functionality.
  • Renamed the software so it shows on the device as simply Ticket Client for Kayako.
  • Tidied up various page titles and message text.
  • Touch devices such as the Storm now allow you to click anywhere inside the box on the ticket list to open a ticket. Previously you could only click the square area where the flag colour was shown.
  • Adjusted the way the menu works so that older wheel based devices work with our application. On these devices, pushing the wheel in opens the menu. To open a ticket, you simply select Open on the menu.
  • Added ability to check for updates within the application. If an update is available, it is downloaded and installed if you choose to proceed.
  • The Licence Agreement now shows when you install the application and on each reinstall / update. It must be accepted to continue.
  • Continuing to scroll down at the bottom of a page will now move you onto the next page.
  • On older wheel based devices, holding the Alt button while using the scroll wheel will now quickly move you from page to page in a similar way to moving left and right on the newer tracker ball and tracker pad devices.

History

Download Trial

Latest Version: 1.0.6
Released: 26/03/2010

Download (91.09 KiB)
Over the Air URL: cbsshort.com/otadl/2

Trials last for 7 days after the application is installed. If your trial expires before you have fully evaluated the software, please contact us for a trial extension serial.

This application has had 2234 downloads since it was launched.

Purchase Information

Licences are charged at $24.95 (£14.95 / €17.95) including one year of updates. Additional years of updates are charged at $9.95 (£5.95 / €6.95).

Because of the nature of the software we provide and because we provide a fully functioning 7 day free trial, all purchases are final and no refunds will be provided.

Licences can be transferred to new devices when you upgrade your handset if you use the deactivation tool to deactivate the old device first.

Click here to purchase a licence now.

Further Information and Support

Please click here to visit the dedicated board on our forum for further information and support or click here to contact us.
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