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Cool App Lab » Windows Phone Applications » Live Support Client for Kayako

Currently, if you wish to answer Live Chat requests in Kayako, you have to be at a desktop machine. Our Windows Mobile Live Support Client allows you to answer Live Chat requests on Windows Mobile based phones. You can choose to stay Away and only answer transferred chats or answer all chat requests with ease. This allows you to leave the office knowing your customers can still reach you without needing to give out your mobile / cell phone number.

Features

• Respond to Live Support / Chat Requests away from the office.
• Connect via Carrier Data Network or Wireless (WiFi).
• Supports fully touchscreen, hybrid touch / type and type only devices.
• Run the application in the background on your phone.
• View users currently browsing your site.
• Set your current status (Online, Away or Be Right Back).
• View Visitors, Chat Requests and Active Chats from the Today screen.
• Get alered by a sound and message when a new chat is requested.
• Automatically send a greeting message to the customer when a new chat is started.
• Get alerted by a sound when a new message is received from the customer in an active chat.
• Transfer chats to and from other staff members.

Screenshots

Requirements

• A Windows Phone running Windows Mobile 5.0, 6, 6.1 or 6.5 Classic, Standard or Professional.
• Kayako LiveResponse or SupportSuite version 3.xx.xx.

Latest Version Changes

Version 1.0.1 released on the 25/05/2010 :-

• Implemented new licensing system. This connects to our licensing server to confirm licences on activation and when you install an updated version. The main advantage of this is you can now revoke licences for instant activation on a new device.
• Added ability to check for updates within the application. If an update is available, it is downloaded and installed if you choose to proceed.
• The Licence Agreement now shows when you install the application and on each reinstall / update. It must be accepted to continue.
• Having an item on the Today screen is no longer required.
• The optional Today screen item now takes up less space.
• The application now stays active and connected when the phone goes into standby.
• Chats can now be transferred to and from the phone.
• Messages sent from the phone in quick succession now get delivered to the customer.
• Invalid URLs or login details are now detected by the application and an error shown.
• You can now optionally have the phone sound an alert or vibrate when a new message is received from the customer.
• You can now choose if you want the application to connect on startup or if you want to connect manually.
• Logging is now disabled by default but can be enabled from the settings area.
• Stopped sessions from getting left open on disconnect or exit from the application.
• You can now scroll up and down the settings pages if everything does not fit on the screen.
• Column widths are now adjusted on startup and each time the screen orientation changes.

History

Download Trial

Latest Version: 1.0.1
Released: 25/05/2010

Download (690.82 KiB)
Over the Air URL: cbsshort.com/otadl/3

Trials last for 7 days after the application is installed. If your trial expires before you have fully evaluated the software, please contact us for a trial extension serial.

This application has had 719 downloads since it was launched.

Purchase Information

Licences are charged at $24.95 (£14.95 / €17.95) including one year of updates. Additional years of updates are charged at $9.95 (£5.95 / €6.95).

Because of the nature of the software we provide and because we provide a fully functioning 7 day free trial, all purchases are final and no refunds will be provided.

Licences can be transferred to new devices when you upgrade your handset if you use the deactivation tool to deactivate the old device first.

Click here to purchase a licence now.

Further Information and Support

Please click here to visit the dedicated board on our forum for further information and support or click here to contact us.